Dispatch casts Robert Robertson, once known as Mecha Man, as a hero forced behind the desk after his mech-suit is destroyed. In modern-day Los Angeles, he takes a job at a superhero dispatch center and oversees the rehabilitation of former supervillains. Rebuilding his suit and pursuing revenge sit alongside the more immediate challenge of managing an unconventional team, giving the story its workplace-comedy premise.
The central rhythm combines narrative decisions with operational strategy. On a strategy map, players assess emergencies and send heroes to respond, weighing risks and rewards rather than simply taking control of a costumed fighter. The roster also demands attention between assignments: each hero has personal quirks and flaws, while skill upgrades and abilities can improve their effectiveness. Decisions, from office banter to dangerous field situations, shape relationships, team allegiances and the direction of Robert’s story.
That blend of character-focused storytelling and dispatch management defines Dispatch’s single-player format. It is not presented as a competitive multiplayer arena: its play centers on choosing who to send, handling the consequences and navigating relationships within the team.